Set up cashless
Configure activation, top-ups, balance refunds and wristbands, then follow accounts and closures from the back office.
- In your event, open Caisse et bar › Cashless (Till and bar › Cashless), then Configuration: enable cashless and, if you wish, the automatic creation of an account with each ticket purchase.
- Set up online top-up (public link or widget, suggested amounts, minimum and maximum) and, if needed, activation fees (added to the payment or deducted from the credit).
- Set up refunds of the remaining balance: allowed or not, fees, minimum and maximum amount, period during which requests are open, threshold above which a cash refund requires the approval of a person in charge.
- Choose what the tills do when the network goes down: online only, or offline debit capped per account (in Réglages des caisses, i.e. Till settings).
- During and after the event, follow accounts, top-ups, transactions, wristbands and cards (in stock, issued, lost) and till closures.
Special cases
An attendee has lost their wristband.
In the Bizouk Pro app, find their account (name, ticket, QR), declare the wristband lost then link a new wristband: the balance is held by the account, there is nothing to transfer. The lost wristband is then refused everywhere.
The Cashless entry does not appear in my menu.
It appears as soon as the event has cashless operations. For a first setup, contact the Bizouk team.
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Updated on 2 November 2026