Turn on ticket resale and the waiting list
With resale, a buyer who cannot come is refunded when their place is bought back; the waiting list keeps interested people when the event is sold out.
- Open Billetterie › Revente (Ticketing › Resale) and turn on Revente de billets (Ticket resale). The setting applies to this event only.
- Set the Clôture de la revente (Resale deadline) in hours before the start of the event (0 = until the start).
- The customer requests the resale from their personal account. Their place is bought back by a new buyer (when a ticket of an equal or higher amount is sold) or by a person on the waiting list who accepts it. When bought back, the reseller is refunded in full and their ticket is invalidated; with no buyer before the deadline, their ticket remains valid.
- In Billetterie › Liste d'attente (Ticketing › Waiting list), Paramètres (Settings) button: open registration from the event page and, if you wish, offer the waiting list automatically when the event is sold out.
- To notify registrants (new places, private sale, ticketing open): the waiting list's Campagne (Campaign) button, then choose who to write to, the type of message and sending all at once or in waves.
Special cases
Does resale make me lose sales?
No: no extra place is put on sale, the resold place is paid for by the new buyer and the reseller is refunded with that money.
At what price is the place resold?
At the amount the first buyer paid, which is refunded to them in full.
Who receives the messages to registrants, and from whom?
You choose a group (all registrants waiting, the first registrants, those who have received no message, those who received a message without buying), never a list of addresses. Those who have already bought, those who unsubscribed and people contacted in the last 24 h are removed. Nobody is contacted at night: the message goes out at 8 am their time.
Can I follow the results of a send?
Yes: sent, delivered, opened, clicked and purchases, with a button to follow up with those who did not buy.
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Updated on 2 November 2026