Help center
How can we help you?
Answers to enjoy your nights out and to run your events. Search a topic or choose your profile.
I'm attending, I'm buying
Tickets, payment, refunds, resale, tables, cashless, account and security.
Attendee guideI organize events
Create, sell, promote, scan, get paid: the whole journey and every back-office page.
Organizer guideFrequently asked questions
The questions most often asked to support. See also: customer reviews and how Bizouk works, glossary.
Attendee
I didn't receive my ticketsYour tickets are sent by email right after payment and always remain available in « Mes commandes » (My orders), in your Bizouk account.
When will I be refunded?After approval, the refund is sent to the card used. It appears on your account within 3 to 10 business days, depending on your bank.
The event is cancelled or postponedCancelled: you are entitled to a refund. Date, venue or format changed after your purchase: you can get a refund if you can no longer come.
My payment was declinedA decline almost always comes from the bank: here are the most common causes and how to get your payment through.
I was charged but I don't have a ticketMost often the order arrives a few minutes later, or it's only a bank authorization. Here is how to check.
My ticket is refused at the entranceThe scan says why: ticket already used, amount left to pay, wrong date or entrance, ticket cancelled. Here is what to do in each case.
Resell my spotIf the organizer has turned it on, put your spot up for resale: when it is bought, you are refunded the amount you paid.
I can't log in or I don't receive the codeForgotten password, account never activated or login code not found: here is how to get back into your account.
Organizer
Getting started on Bizouk: from creation to your first payoutThe full journey on one page: create the event, publish it, share it, follow your sales, scan tickets and receive your money.
When do you receive the money from your sales?After the event has ended, once your file is in order: the sales statement is drawn up and the transfer is sent to your bank account.
Why is my payout on hold?A payout waits for the end of the event, an approved file, or the end of a check; the reason is shown on the payout page.
Which documents to provide for your billing account?In general: the legal representative's ID document and bank details in the organisation's name; for a company, the ID of each beneficial owner too.
Contact support
Can't find your answer? Write to us, we get back to you within one business day.
Terms of sale · Terms of use · Organizer terms · Privacy · Legal notice